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Elements and Performance Criteria

1. Determine job requirements
   • Follow standard operating procedures (SOPs)
   • Comply with work health and safety (WHS) requirements at all times
   • Use appropriate personal protective equipment (PPE) in accordance with SOPs
   • Identify job requirements from specifications, drawings, job sheets or work instructions
2. Prepare to implement workplace communication practices
   • Identify roles of different production personnel
   • Identify routine workplace communication channels and tools, and apply workplace procedures
   • Identify communication protocols of different garment production personnel
   • Identify workplace interaction and communication practices and quality standards
3. Communicate production-related information
   • Identify objectives and benefits of communicating production-related information effectively
   • Use appropriate communication tools
   • Routinely use language and terminology that is appropriate to production process when interacting with work team, to ensure required meaning is accurately communicated
   • Seek and respond to feedback to ensure communication in relaying production concepts and requirements is effective
   • Seek assistance from appropriate personnel to resolve any difficulties that arise in communication
   • Document outcomes of communication and information received according to workplace procedures and maintain records

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Workplace procedures include one or more of the following:	requirements prescribed by legislation, awards, agreements and conditions of employment SOPs work instructions PPE oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling WHS practices
Australian Standards include:	the relevant industry or Australian Standards that are current at the time this unit is being undertaken
Production personnel include one or more of the following:	patternmakers designers cutters pressers despatch personnel machinists supervisors
Communication channels and tools include one or more of the following:	sketches, drawings, illustrations and photographs samples of fabrics and garments written descriptions and instructions specification sheets storyboards meetings computers, internet and email databases
Protocols include one or more of the following:	specific formats timing and content of communication required by others performing related garment production processes
Quality standards include one or more of the following:	accepted formats for presenting ideas and concepts standards of presentation for drafts and final versions layout and content
Objectives of effective communication for production include one or more of the following:	clarify production processes suggest improvements to processes, patterns or designs convey information about production report difficulties or problems handover production to next process
Interacting and communicating includes one or more of the following:	face to face by telephone writing
Appropriate personnel includes one or more of the following:	supervisor work colleagues colleagues with specific and relevant expertise

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

using appropriate industry terminology and language

interacting with production personnel to achieve agreed outcomes

applying an understanding of the objectives of effective communication on production, and roles and information needs of different production personnel on at least two (2) occasions

using different communication tools and channels as appropriate

seeking and responding to appropriate feedback to ensure communication in relaying production concepts and requirements is effective

seeking assistance from appropriate personnel to resolve any difficulties that arise in communication

documenting outcomes of communication and information received according to workplace procedures, and maintaining records.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

workplace communication practices and quality standards

benefits of effective communication

accepted ways of communicating information in the workplace

roles of different production personnel

ways to effectively manage information

uses of a variety of communication tools

quality standards and practices

workplace procedures

recording and reporting practices.

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